Terms and Conditions

Welcome to whiteitdown.com. By using our website and services, you agree to adhere to the following terms and conditions. It is important to understand your responsibilities and our policies regarding the use of our services. Please read the following sections carefully to ensure a clear understanding of your rights and obligations.

Bridal Gown Consultation

During your bridal gown consultation, you must arrive on time for your scheduled appointment. We may require you to provide specific information regarding your preferences and wedding details to assist in the selection process. You may not bring additional guests unless previously arranged, as this may affect the quality of the consultation.

Custom Dress Design

If you choose to engage in our custom dress design services, you must provide accurate measurements and any design preferences you have. We will work closely with you to create a dress that meets your specifications. You may not make changes to the design once the final approval has been given, as this may delay the production timeline.

Bridesmaid Dress Selection

When selecting bridesmaid dresses, you must communicate with your bridal party to ensure everyone is on the same page regarding styles and sizes. We recommend that all bridesmaids attend fittings together if possible. You may not select dresses that are not available in our current collection, as this may lead to complications in ordering and fitting.

Veil and Accessory Styling

For veil and accessory styling, you must schedule an appointment to discuss your vision and preferences. We will provide options based on your gown and overall wedding theme. You may not alter or remove accessories once they have been selected and styled, as this may affect the overall look.

Wedding Day Styling Services

On your wedding day, you must ensure that all parties involved in the styling process arrive on time. Our team will work to create the look you desire, but you must communicate any last-minute changes before the styling begins. You may not request additional services on the day of the wedding without prior arrangement, as this may not be feasible.

Alterations and Fittings

All alterations and fittings must be scheduled in advance. You must attend all scheduled fittings to ensure the best fit for your gown. You may not bring additional guests to fittings unless previously discussed, as this may disrupt the process.

Personal Shopping Experience

If you opt for a personal shopping experience, you must provide us with your budget and style preferences ahead of time. We will curate options based on your input, and you may not request items outside of the agreed budget. You must be open to suggestions, as our goal is to find the best options for your needs.

Bridal Accessories Showcase

During the bridal accessories showcase, you must respect the items displayed and handle them with care. You may not remove items from the showcase without permission. If you wish to purchase any accessories, you must do so through our designated channels to ensure proper processing.